Accumulation

Members earn points after completing trips on eligible trains. Points are calculated based on the ticket price:

• Base Points: Earned at a rate of 5 points per 1 CNY of the ticket price (rounded to the nearest whole number).^[5]
• Exclusions: Points are currently not awarded for on-board upgrades, non-real-name trains, or international rail services.

As of 2025, specific age-based bonus policies have been implemented:

• Senior Citizens: Effective April 1, 2025, passengers aged 60 and above (excluding foreign nationals without permanent residency) earn points at 15 times the ticket price.^[6][7][8][9]
• Youth Members: Effective October 20, 2025, passengers aged 14 to 28 (excluding foreign nationals without permanent residency) earn points at 10 times the ticket price. This bonus cannot be combined with student ticket discounts.^[10][7]

Redemption

• Eligibility: Members become eligible for redemption once their account reaches a cumulative 10,000 points (including expired points).^[3][5]
• Value: 100 points are equivalent to 1 CNY.^[3][5]
• Usage: Redemption is only available for train services marked with the "Dui" (兑, meaning "Redeem") symbol in the 12306 app. Reward tickets are non-refundable and the destination cannot be changed. However, they may be rescheduled to other "redeemable" trains for a fee of 1,000 points.^[5]

Validity and Point Extension

Standard points are valid for 12 months from the date they are credited to the account. During the COVID-19 pandemic in mainland China, China Railway issued several blanket extensions for points due to travel restrictions.^[11]

In the event of a train delay or cancellation, passengers may use the non-fault refund mechanism to get their spent points back and have the expiration date recalculated. ^{[12][13][14][15]}