BETA ZEN
ITIL
Texto da Wikipédia (en), licença CC BY-SA. O BETARUBI mostra o verbete inteiro nesta página — a leitura não continua fora do site.
ITIL is a framework with a set of practices for information technology (IT) activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of a business.